🚚 FREE SHIPPING ON ALL ORDERS!
🚚 FREE SHIPPING ON ALL ORDERS!
At Kidz Art Box, we want every order to arrive safely and make your creative experience enjoyable. Please review our shipping, return, and refund policy below before placing an order.
We carefully pack each order to help ensure your Kidz Art Box products arrive in good condition.
Orders are typically processed within [Insert Processing Time, e.g., 1–3 business days] after payment is confirmed. Orders placed on weekends or holidays may be processed on the next business day.
During busy seasons, promotions, or holidays, processing times may be longer.
Shipping costs are calculated at checkout based on your order total, delivery location, and selected shipping method.
We may offer free shipping promotions from time to time. Any free shipping offer will be subject to the terms displayed at the time of purchase.
Estimated delivery times may vary depending on your location and the shipping carrier. Delivery timelines shown at checkout are estimates and are not guaranteed.
Kidz Art Box is not responsible for delays caused by shipping carriers, weather conditions, customs, incorrect shipping addresses, or circumstances beyond our control.
Please make sure your shipping address is complete and accurate before placing your order. Kidz Art Box is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
If your package is delayed, lost, or arrives damaged, please contact us at [Insert Email Address] with your order number and details of the issue.
For damaged items, please include photos of the damaged product and packaging so we can review the issue and assist you properly.
We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within [Insert Return Window, e.g., 14 or 30 days] of receiving your item.
To be eligible for a return, the item must be unused, unopened, and in its original packaging.
For safety and quality reasons, some items may not be eligible for return, including:
To start a return, please contact us at [Insert Email Address] with your order number and reason for return.
Once your return request is approved, we will provide instructions on where and how to send your item back.
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to our error.
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within [Insert Refund Time, e.g., 5–10 business days]. Please note that your bank or payment provider may take additional time to post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part.
We may offer exchanges for defective, damaged, or incorrect items, depending on product availability.
If you need an exchange, please contact us at [Insert Email Address] with your order number and photos, if applicable.
Orders may be canceled only before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process.
